How we handle personal information, the choices available to you and how to contact us about privacy.
Who we are and how to contact us
Frontier Marketer is a marketing and growth services business based in West Harbour, Auckland, 0618, New Zealand. In this policy, “we”, “us” and “our” refer to the business operating this website under the Frontier Marketer name. This policy describes our handling of personal information under the New Zealand Privacy Act 2020 and other privacy laws where they apply.
For privacy questions, access or correction requests, or complaints, email info@frontiermarketer.com and mark your message “Attention: Privacy Officer”. Our published business location is West Harbour, Auckland, 0618; please email us for a postal or service address before sending documents.
Scope of this policy
This policy applies to personal information collected through our website, growth briefs, booking tools, email, business inquiries and related communications. Personal information means information about an identifiable individual, including business contact information.
For client engagements, a separate service agreement or data-processing arrangement may specify how we handle information on a client’s behalf. This policy does not replace those arrangements or the privacy policies of independently operated third-party services.
Information we collect
Information you provide may include your name, work email, telephone number, company, role, website, preferred meeting time and communications with us. Growth briefs may also include markets, channels, budgets, business objectives and campaign information that you choose to share.
Our hosting and website service providers may process technical information such as IP address, browser and device details, requested pages, timestamps, referral information and diagnostic or security logs. The information available depends on the tools and settings in use.
Please provide only information needed for your inquiry. Do not include passwords, payment card details, government identifiers, health information or identifiable customer datasets in a public form. Contact us first if an engagement requires sensitive information.
How we collect information
We generally collect information directly from you when you complete a form, book a meeting, email us or provide materials. Our website uses Tally for growth brief forms and Cal.com for meeting bookings. Those services may collect technical information when you use their forms or booking pages.
We may also receive business contact information from someone at your organisation, a referral, a client acting with appropriate authority, or a publicly available professional source. We collect personal information only where reasonably necessary for a lawful business purpose.
Where we collect personal information indirectly and New Zealand Information Privacy Principle 3A applies, we take reasonable steps to notify the individual as soon as reasonably practicable, unless a statutory exception applies. A public privacy policy alone may not satisfy the notification obligation in a particular case.
Why we collect information and your choices
We use information to respond to inquiries, arrange and prepare meetings, assess whether our services are suitable, prepare proposals, deliver agreed services, manage business relationships and maintain relevant records.
We also use information where reasonably necessary to operate and secure the website, investigate misuse, improve our services, resolve disputes and meet legal obligations. We do not use personal information for an unrelated purpose unless permitted by law or authorised by you.
Providing information is generally voluntary. If you do not provide contact details or information reasonably needed for a request, we may be unable to respond, arrange a call or provide the requested service. Submitting an inquiry does not by itself subscribe you to unrelated marketing communications.
Who may receive information
Information may be available to authorised team members and service providers supporting hosting, forms, scheduling, email, business records and agreed service delivery. Confirmed website inquiry tools include Tally and Cal.com. Relevant advisers or contractors may receive information where necessary for their work and subject to appropriate confidentiality and security arrangements.
We may disclose information where authorised by you, required or permitted by law, or reasonably necessary to respond to a lawful request, protect against a serious threat or address unlawful activity in accordance with applicable law. We do not sell personal information.
If our business is restructured or transferred, relevant information may be disclosed to advisers or a successor where permitted by law, with appropriate confidentiality safeguards.
Overseas processing and disclosure
Online service providers may store or process information outside New Zealand. The location depends on the relevant provider and the service configuration. Contact us if you need information about overseas handling for a particular engagement before providing personal information.
Where an overseas provider acts solely as our agent for storage or processing, we remain responsible for the information as required by New Zealand law. Where an overseas transfer is a disclosure governed by Information Privacy Principle 12, we use a permitted basis, such as reasonable grounds to believe comparable safeguards apply or appropriate contractual protections. If relying on your authorisation where comparable protection may not apply, we will explain this before seeking that authorisation.
AI-assisted work
Our services may involve AI-assisted research, analysis and preparation of business materials. Where personal information is involved, its use must remain consistent with the purpose for which it was collected, applicable law and any client agreement.
Public form submission does not grant unrestricted permission to place personal information into AI systems or train AI models. Before using a third-party AI provider with personal information, the relevant workflow requires assessment of necessity, confidentiality, provider terms, security and overseas handling, and any further notice or authorisation required by law.
Please use anonymised or aggregated materials where possible and contact us before sending sensitive or identifiable customer information for AI-assisted analysis.
Cookies, embedded tools and external links
Cookies and similar technologies may be used by hosting, security, form and scheduling services to operate their features. Embedded or linked third-party services may process your IP address and other technical information and apply their own cookie practices.
You can manage cookies through browser settings and, where offered, the relevant provider’s controls. Blocking cookies may affect form or booking functionality. If optional analytics or advertising technologies are introduced, we will provide the applicable information and obtain consent where legally required.
Links to external websites, including Google Maps, take you to services controlled by other providers. Review their privacy notices before submitting information to them.
Marketing communications
If we send commercial electronic messages, we will do so only where we have consent or another lawful basis under applicable anti-spam law. Messages will identify the sender and provide a working, no-cost method to unsubscribe.
You can unsubscribe using the instructions in a message or email info@frontiermarketer.com. For messages subject to New Zealand’s Unsolicited Electronic Messages Act 2007, unsubscribe requests will be actioned within five working days. Essential service or inquiry responses may still be sent where appropriate.
Retention and security
We retain personal information only for as long as required for the purpose for which it may lawfully be used. Relevant factors include whether an inquiry or engagement remains active, applicable recordkeeping requirements, and the reasonable need to resolve disputes. A single retention period does not apply to all records.
When information is no longer required, we take reasonable steps to securely delete it or de-identify it. Copies in backups may remain until the relevant backup cycle ends and should remain protected from ordinary use.
We take reasonable security safeguards appropriate to the information and the risks involved. No online service can guarantee absolute security. If a privacy breach has caused or is likely to cause serious harm, we will notify the New Zealand Privacy Commissioner and affected individuals as soon as practicable, subject to statutory exceptions.
Access, correction and other requests
You can request access to personal information we hold about you and ask us to correct it by emailing info@frontiermarketer.com. We may request proportionate identity verification and information needed to locate your records.
Under New Zealand law, we will respond to an access or correction request as soon as reasonably practicable and ordinarily within 20 working days. If a lawful extension or refusal applies, we will explain it and advise you of the available complaint options.
If we do not make a requested correction, you may ask us to attach a statement of the correction sought to the information. You may also request deletion or restriction of use; these are considered subject to applicable law and recordkeeping obligations and are not unconditional rights under New Zealand law.
If another jurisdiction’s privacy law applies to your circumstances, additional rights may be available. We will assess such requests under the applicable law.
Privacy complaints
Please first email info@frontiermarketer.com with the subject “Privacy complaint” and explain the concern and the outcome you seek. We will review the matter and respond as soon as reasonably practicable.
You may also complain to the New Zealand Office of the Privacy Commissioner at https://www.privacy.org.nz. You do not need to waive a statutory complaint right to use our internal process. If another privacy regulator has jurisdiction, you may also contact that regulator.
Children and young people
Our website and inquiry services are intended for business audiences. We do not seek personal information from children. If you believe a child has provided personal information to us, please contact us so we can assess and appropriately address it.
Changes to this policy
We may update this policy to reflect changes in our services, tools or legal obligations. The current version and effective date will appear on this page. Where required, we will provide additional notice or seek consent before materially changing the way existing personal information is used.